Returns & Exchanges
At Saratoga Tea & Honey Co., we want you to be completely satisfied with your artisanal honey and fine teas. Due to the perishable nature of our products, we offer a 30-day window for returns on non-food items and address quality concerns for consumable goods on a case-by-case basis.
Contact Support
Email our customer service team with your order number and a brief description of the issue or the item you wish to return.
Verification and Approval
Wait for our team to review your request; for food safety reasons, we may require photos of any damaged or incorrect items before authorizing a return.
Ship Your Items
Pack your unused, non-perishable items securely in their original packaging and use the provided prepaid shipping label to send them back to our Saratoga Springs shop.
Process Refund
Once your return is received and inspected, we will issue a refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing